Support
Find help with setup, ride recording, Apple Health imports and component maintenance.
Record your first ride
- Add a bike in Maintenance. Start at zero or enter the distance already on the bike.
- Tap Start Ride, choose your bike during setup, and grant location and motion access as needed.
- Slide the bottom control to the right to finish. After saving, open the report in History.
Contact
The app is provided by Xiwei Luo.
Email xiweijkfd@163.com for support.
Include your iPhone model, iOS and app versions, steps to reproduce the issue, and screenshots with personal information removed.
Frequently asked questions
Why is the ride computer still paused after I start moving?
Auto-resume needs sustained GPS movement. Slow starts or poor reception can delay it. Move to an open area, check location permissions and review the location status on the ride computer.
How do I compare bumps across sections of a ride?
Open the ride report and ride data, then compare the color-coded route with the vibration chart. For comparisons across rides, keep the mount, phone position, tire pressure and bike setup consistent.
How is equivalent service distance calculated?
You can set a 1× to 3× multiplier separately for each component. Eligible sections with moderate or strong vibration are weighted. All other distance counts at 1×. The bike’s odometer tracks actual distance.
Why didn’t I receive a maintenance notification?
Enable maintenance reminders in the app and allow notifications in iOS Settings. The app checks distance reminders when mileage updates. You can also view due status in Maintenance.
Why is my Apple Health ride missing a route or vibration data?
Route availability depends on the source workout and Health permissions. Health imports lack VeloVili’s raw motion samples, so they count actual distance toward service while keeping the available ride summary.
How do I export rides or service data?
Open the export menu in the ride report and choose an available GPX, JSON, CSV or ZIP file. Maintenance JSON is available separately in Settings for sharing or keeping a reference copy.